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    How to Book your trip and Pay ?

    Booking Payment & Refund

    What type of trip are you looking for? Tell us your interests and how you'd like to travel, our specialists will design your trip using their first-hand knowledge . When you plan your trip with us, you'll be in the safe hands of one of our specialists throughout. Quite simply, we listen to what you want and then carefully design an individual trip to match, working to your budget and with an absolute commitment to quality. We have genuine experts for each and every one of our destinations, expertise that comes from having travelled many times and lived there. Our specialists will design a trip around you, show you the highlights in a different light, and introduce you to places and experiences that others might miss.....


    How to Book and Pay ? 

    Let find out How to Book and Pay on our website to ensure that both parties will fulfil their obligations, we propose some detailed conditions for payment as follows:

    1. Deposit:

    Either full payment or a deposit of 50% of total cost will be required and decided on individual tour basis. This should be done via one of our payment methods available online. Customer will receive confirmation documents or vouchers within 24 hours from the time we receive the deposit.

    2. Final Payment:

    Full payment should be made at least one weeks prior to your arrival in Vietnam. Payment on arrival is applied for special cases only and both parties have written agreement on this.

    3. Cancellation and refunds: 

    If unexpected circumstances should arise and impact your holiday plans, we would be glad to assist you with the cancellation procedures and refund your money. Our rates of refund are derived from our suppliers' requirements, and can be summarized as follows:

    30 Days & Over before trip commencement: 80% will be refunded
    14 Days before trip commencement: 70% will be refunded
    7 Days before trip commencement: 60% will be refunded
    No refund for cancellations within 5 days before departure.
    For authentication purposes, only written cancellation notices (e-mail or fax) will be accepted. The refund will be made through bank transfer or credit card, depending on the original method of purchase. Bank fees, if applicable, will be for your account.

    4. Cancellation by Cat Ba Island Cruises Company  :

    ImaGe for reasons related to a situation of force majeure, such as government restriction or regulation, natural disasters, acts of God, etc., customers will be refunded the amount depending to circumstances. If the tour has yet to take place, full refund will be made. If the tour is ongoing, partial refund will be made.

    5. No refunds or exchanges :

    Can be made while the tour in ongoing and the customer decides to opt out. If you do not use any of the service, no compensation will be given for the unused portion of the tour.

    6. Alternatives:

    Whilst we manage to reserve all the proposed services for our clients, we reserves the right to make changes of equivelant services in case transportation/ accommodation is fully booked. In this case, we always try our best to inform you about the changes as soon as possible. If we are unable to provide confirmed services, an alternative service or an alternative departure date will be offered subject to availability. If this alternative date or the alternative service is not acceptable to our clients will be refunded.

    7. Disclaimers:

    From time to time there may be information on our site that contains typographical errors, inaccuracies, or omissions about product descriptions, pricing, and availability. We reserve the right to correct any errors, inaccuracies or omissions and to change or update information at any time without prior notice.

    8.Transfer money via Vietcombank:

    Full settlement should be received no later than 45 working days prior to passenger s’ arrival. Payment should be made by telegraphic transfer, internet transfer to our following account details:

    1: Bank account name:  Le Pham Luong
    2: Bank Account:  0031000189304
    4: Bank Sift Code: BFTVVNVX
    5: Bank Address: No 275, Lach Tray, Dang Giang, Ngo Quyen, Hai Phong, Viet Nam
    6: Bank 's phone: 0084 (4) 6 257 86 86 / web:

    9. Send money via Paypal : 

    You can pay us directly to :

    Please open the Paypal Online payment at the website of

    10. Send money via VTC Pay:

    VTC Pay account - You can pay us directly to : 0947165588 (Lê Phạm Lương)

    Please open the VTC Pay Online payment at the website of



    * When either VTC Pay or Paypal - Cat Ba Island Cruises Company (  Vietnam Travel Ideas ) has reason to believe that the payment you made is fraudulent, we reserve the right to hold your bookings and require another method of payment.

    * Please pay 5.0 percent more for bank fee if you choose payment by VTC Pay or  Paypal 


    We are looking forward to meeting you !



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